Contact
Talk to a person
Support, a licensing question, or a tool you wish existed. One address, read by the people who build it.
What to include
You will get a straight answer rather than a ticket number — but the answer is faster if the first message has enough in it to reproduce the problem.
Your version number
Shown at the bottom of the tool rail inside the app, under the engine version.
The job that failed
Which tool, and what you gave it — the link, the format, or the file type.
What you expected
And what happened instead. If there was an error on screen, the wording of it helps.
Email
Support, licensing and bug reports all go to the same place.
Reporting a bugInclude your version
Which buildSay Windows or Mac